Privacy Policy

Introduction

Zest Cleaning Co. Group Ltd (trading as Zest Cleaning Co., “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our services or interact with us via our website.

By using our services or submitting your personal data to us, you agree to the terms outlined in this policy. Please take a moment to review this policy carefully.

1. Data Controller 

Zest Cleaning Co. Group Ltd (trading as Zest Cleaning Co.) is the data controller for the personal data you provide to us. Our contact details are as follows:

• Company Name: Zest Cleaning Co. Group Ltd
• Company Registration Number: SC827589
• Registered Address: 17 Inshes Grove, Inverness, IV2 5JL
• Email Address: info@zestcleaningco.uk
• Phone Number: ??????

If you have any questions about how we handle your personal data or wish to exercise your rights, please contact us using the details above.

2. Types of Data We Collect

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address (including business addresses for commercial clients).
• Service-Related Information: Information regarding the cleaning services you request, including location and specific requirements.
• Payment Information: Payment details, processed securely through third-party providers (such as payment platforms or banks).
• Other Information: Any other information you provide when contacting us, such as through our contact forms or customer feedback.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• To provide our services: We use your contact details and service-related information to manage your cleaning service bookings, communicate with you about service details, and complete your requested services.
• To process payments: If applicable, we use your payment information to process payments securely. For bank transfers, we may collect your bank account details (such as bank name, account number, and sort code) to facilitate payment. We process this information securely and do not store your full payment details on our systems. For other payment methods, we use trusted third-party payment providers to process payments securely (e.g., PayPal, Stripe).
• To communicate with you: We may use your data to respond to inquiries, send service confirmations, receipts, or provide you with important updates related to our services.
• To improve our services: We may contact you to ask for feedback or send you follow-up emails after services are completed.
• For legal compliance: We may process your data to comply with legal obligations, such as tax reporting or record-keeping.

4. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

• Performance of a contract: We need your personal data to perform the cleaning services you request and to manage our contractual relationship with you.
• Consent: We may ask for your consent to process your data in certain circumstances, such as when you sign up for marketing emails or newsletters.
• Legitimate Interests: We may use your data for legitimate business interests, such as improving our services, customer support, and communications.
• Legal Obligations: We may process your data to comply with legal obligations (e.g., for tax or financial record-keeping).

5. Payment Information 

We may collect payment information when necessary to complete a transaction. If you choose to pay via bank transfer, we will collect your bank account details (such as bank name, account number, and sort code) for the purpose of processing the payment. Payment details are processed securely, and we do not store your full payment details on our systems. Any transactions carried out via bank transfer are handled directly between you and your bank.

If you choose to use other payment methods (e.g., PayPal, Stripe, or other secure online payment processors), your payment details will be processed securely by these third-party payment providers. We do not store your full payment details on our systems. These third-party providers are responsible for their own privacy practices, and we encourage you to review their policies.

6. Marketing Communications

With your consent, we may send you marketing emails, which may include news, offers, discounts, and updates about our cleaning services.

• How we collect consent: When you sign up for our newsletter, special offers, or promotional communications, you will be asked to explicitly opt in by checking a box indicating your consent to receive marketing emails from us.
  Example opt-in text:
  "By checking this box, you agree to receive marketing emails about cleaning offers and news from Zest Cleaning Co.. You can unsubscribe at any time."
• How to withdraw consent: You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link at the bottom of any of our marketing emails or by contacting us directly at [Your Contact Email].
• If you contact us via email or phone: If you email or call us directly, we may send you relevant information regarding the services you've requested. If you would like to receive future marketing emails or special offers, you can opt-in by letting us know or checking the box in any subsequent communication.
  You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails, or by contacting us directly at [Your Contact Email].
• Types of emails: Our marketing emails may include newsletters, promotions, discounts, and updates about our cleaning services.

We will only use your contact information for marketing purposes if you have given us permission to do so. You can change your preferences or withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. For example, we may retain your data for up to 7 years to comply with tax and accounting laws.

If you request that we delete your personal data, we will do so unless we are required to keep it for legal or business reasons.

8. Sharing Your Data 

We do not sell or rent your personal data to third parties. However, we may share your personal data in the following situations:

• Service Providers: We may share your data with trusted third-party service providers who help us carry out services, such as payment processors, marketing platforms, or IT services.
• Legal Compliance: If required by law, we may share your data with regulatory authorities, law enforcement, or other parties to comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of the transaction.

We will only share your data where necessary, and we take steps to ensure that any third-party service providers adhere to appropriate data protection standards.

9. Your Rights

You have several rights regarding your personal data, which are outlined under data protection law. These rights include:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: If you believe any of the data we hold about you is incorrect or incomplete, you can request that we update it.
• Right to Erasure: You can request that we delete your personal data in certain circumstances (e.g., if it’s no longer necessary for us to retain it).
• Right to Restrict Processing: You can request that we limit the processing of your data in certain situations (e.g., if you contest its accuracy).
• Right to Object: You have the right to object to certain types of processing, such as direct marketing.
• Right to Data Portability: You can request a copy of your personal data in a commonly used electronic format, allowing you to transfer it to another service provider.

To exercise any of these rights, please contact us using the details provided above.

10. Security of Your Data

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Using encryption and secure servers for online transactions and data storage.
• Regularly reviewing our security procedures and updating them as necessary.
• Limiting access to your personal data to authorized personnel only.

While we take every effort to protect your data, please note that no method of online data transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. International Transfers of Data

We do not transfer your personal data outside of the UK or European Economic Area (EEA). If we use service providers or partners based outside the UK or EEA in the future, we will ensure that appropriate safeguards are in place to protect your personal data, in accordance with data protection laws.

12. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and improve the functionality of our site. Cookies are small text files stored on your device when you visit our website.

• What are Cookies?: Cookies are small text files placed on your device to help the website function, track your activity, and personalize your experience.
• How We Use Cookies:
  • Essential Cookies: These are necessary for the basic functioning of our website (e.g., remembering if you are logged in).
  • Performance and Analytics Cookies: We use Google Analytics to understand how visitors interact with our website and improve the user experience.
  • Advertising Cookies: We use Facebook Pixel and Google Ads cookies to track website visits for targeted advertising.

For more information on how cookies are used on this website, please visit our Cookie Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make significant changes, we will post the updated policy on our website and, if appropriate, notify you by email.

Please check this page regularly to stay informed about how we are protecting your personal data.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

• Email: info@zestcleaningco.uk
• Phone: ??????
• Address: 17 Inshes Grove, Inverness, IV2 5JL

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help the website remember your actions and preferences (such as login information and language) and are widely used to make websites work more efficiently.

2. Why We Use Cookies

We use cookies for the following purposes:

• Essential Cookies: To allow our website to function correctly (e.g., remembering your login status, shopping cart items, or preferences).
• Performance and Analytics Cookies: To track website usage and improve our website's functionality (e.g., Google Analytics to understand how users interact with our website).
• Advertising Cookies: To deliver personalized ads and improve ad targeting through platforms like Google Ads and Facebook Pixel.

3. Third-Party Cookies

In addition to our own cookies, we may also use third-party cookies to help deliver ads, track website performance, and provide social media features. These third-party services (such as Google Analytics, Facebook Pixel, and others) may collect data such as your browsing behavior on our website and across different websites.

• Google Analytics: Helps us analyze website traffic and user behavior, providing insights into how we can improve user experience.
• Facebook Pixel: Allows us to measure the effectiveness of our ads on Facebook and Instagram by tracking user behavior on our website.

These third-party cookies are governed by the respective privacy and cookie policies of the third-party services.

4. How to Control Cookies

You can manage and control the use of cookies through your browser settings. Most browsers allow you to control cookies by blocking or deleting them. However, please note that disabling certain cookies may affect your ability to use specific features of our website.

• Browser Settings: You can adjust your browser settings to control cookie preferences. For more information on how to change your cookie settings, visit the "Help" section of your browser.
• Cookie Management Tools: You can also use tools like Cookiebot or other cookie consent management platforms to customize your preferences and control which cookies you accept.

5. Cookie Consent

When you first visit our website, a cookie banner will appear, requesting your consent to use cookies. By clicking "Accept" or continuing to browse the website, you agree to the use of cookies as outlined in this policy. You can change your cookie preferences at any time through your browser settings or by using cookie management tools.

6. Cookies Retention Period

Cookies are stored on your device for varying periods depending on the type of cookie:

• Session cookies: These are temporary cookies that are deleted when you close your browser.
• Persistent cookies: These remain on your device for a specified period or until you delete them.

For more detailed information on the retention period for each cookie, please consult the cookie settings on our website or third-party services (such as Google Analytics or Facebook).

7. Changes to Our Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our cookie usage, technology, or legal requirements. Any updates will be posted on this page with the revised date.